What if my item is faulty?Updated a month ago

All products, whether full price or discounted, are covered by Australian Consumer Law. If an item develops a fault that is not caused by misuse, we will provide a repair, replacement, or refund depending on whether the issue is minor or major. 

If the item was discounted due to a specific defect disclosed at purchase, you will not be entitled to a remedy for that known issue, but you are still covered for any other faults. 

We will refund reasonable postage costs for returning faulty goods. Replacement goods cannot be sent until we have received the returned item. 

If you need to return goods, please fill out our returns form here.