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GGS Help Desk

Need assistance with your saddlery gear or order? The Greg Grant Saddlery Help Center offers clear guidance, helpful articles, and dependable customer support.

Greg Grant Saddlery Help Center

How do I know if my order has been confirmed?

Can I cancel my order?

Will I be notified when my items have been dispatched?

What do I do if I haven't received my order yet?

How can I track my order?

What shipping carriers do you use?

How much is shipping within Australia?

What is the shipping process?

Do you ship internationally?

Are all products eligible for international shipping?

What are your shipping timeframes?

Shipping & Delivery

What is your returns policy?

What is your exchange policy?

What if my item is faulty?

Non-returnable items

Returns & Exchanges

How can I place my order?

What should I do if I can't complete the check out?

What payment methods do you accept?

Orders & Checkout

Can I come and see the goods before I purchase them?

Greg Grant Saddlery - Forest Glen

Greg Grant Saddlery – Aspley

Greg Grant Saddlery – Toowoomba

Greg Grant Saddlery – Nerang

Greg Grant Saddlery – Tamworth

Stores & Locations

Is this item available in store?

When will this item be back in stock?

Stock Enquiries

The wrong discount applied at checkout - what do I do?

What is the outlet?

Why are outlet products discounted?

Are outlet products of lower quality?

Can I return or exchange outlet products?

Can I find specific colours and sizes in outlet stores?

Horse Gear Outlet

Promotions & Gift Cards

Everything you need to know about getting your order to you - shipping options, delivery times, and tracking your package.

Guidance and policies on how to return, exchange, or refund your items quickly and smoothly.

Support for placing orders, managing your cart, payment options, and troubleshooting checkout issues.

Information about our store locations, hours, contact details, and in-store services.

Check product availability, back-in-stock updates, and inventory questions.