Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How do I know if my order has been confirmed?

We completely get it - we change our minds too!While we wish we could, once an order has been placed we’re unable to make changes or cancel it at this time. If the item(s) don’t work out, you’re welcome to exchange them for a preferred style or retur

We completely get it - we change our minds too! While we wish we could, once an order has been placed we&#x2019;re unable to make changes or cancel it at this time.If the item(s) don&#x2019;t work out, you&#x2019;re welcome to exchange them for a preferred style or return them for a refund. Please note that for change-of-mind returns or exchanges, shipping will be at your expense.For more information, please refer to our&#xA0;<a href="https://www.greggrantsaddlery.com.au/pages/terms-conditions" class="fr-strong">Terms &amp; Conditions.</a>

Can I cancel my order?

Yes, we’ll send you an email with a tracking number once your parcel has been dispatched.Alternatively, you can log in to your customer account anytime to see updates about your order.CUSTOMER ACCOUNT. If you don’t have a customer account yet, you ca

Yes, we&#x2019;ll send you an email with a tracking number once your parcel has been dispatched. Alternatively, you can log in to your customer account anytime to see updates about your order. <a href="https://account.greggrantsaddlery.com.au/." class="fr-strong">CUSTOMER ACCOUNT</a>If you don&#x2019;t have a customer account yet, you can create one using the email address you used to place your order. This will allow you to view your order history and track shipping updates.

Will I be notified when my items have been dispatched?

If you haven’t received your parcel within ten business days of ordering, please use your tracking number to lodge an enquiry with Australia Post or StarTrack. You’ll need the tracking number that was emailed to you in your dispatch notification. If

If you haven&#x2019;t received your parcel within ten business days of ordering, please use your tracking number to lodge an enquiry with Australia Post or StarTrack. You&#x2019;ll need the tracking number that was emailed to you in your dispatch notification.If you still experience issues, please don&#x2019;t hesitate to contact us for further assistance.

What do I do if I haven't received my order yet?

We’ll send you an email with a tracking number once your parcel has been dispatched. You can use this tracking number to track your order via the Australia Post or StarTrack website. Alternatively, you can log in to your customer account anytime to s

We&#x2019;ll send you an email with a tracking number once your parcel has been dispatched. You can use this tracking number to track your order via the Australia Post or StarTrack website.Alternatively, you can log in to your customer account anytime to see updates about your order. <a href="https://account.greggrantsaddlery.com.au/">CUSTOMER ACCOUNT</a> If you don&#x2019;t have a customer account yet, you can create one using the email address you used to place your order. This will allow you to view your order history and track shipping updates.

How can I track my order?

We use all major carriers, and local courier partners.

We use all major carriers, and local courier partners.&#xA0;

What shipping carriers do you use?

Your order will be shipped from the Sunshine Coast, QLD, Australia. We know horses are unpredictable and that you might need your order ASAP. That's why we maintain the standard of orders placed by 11 AM (AEST), Monday to Friday (excluding QLD Public

<ul><li id="isPasted">FREE&#xA0;Standard Shipping on orders over $200. (Does not apply to Bulky Items or Dangerous Goods)</li><li>For orders under $200 there is $19.95 Flat Rate.</li><li>Express Post Service is a flat rate of $34.95 for up to 12Kg or up to 5 eligible stock items.</li></ul><h2 id="additional-shipping-charges">Additional Shipping Charges</h2><ul><li>For bulky items: Bulky items incur a $30 charge for the first item, with a flat $10 surcharge if more than one bulky item is included in the order. Please note that bulky items are excluded from free shipping.</li><li>Dangerous/Flammable Goods incur a flat handling fee of $14.95.</li></ul><h2 id="po-box-deliveries">PO Box Deliveries:&#xA0; </h2><ul><li>Orders over 20Kg, some large or liquid items can&apos;t be delivered to a PO Box or a Parcel Locker. If you have any issues or questions please reach out to us.</li></ul>Your order will be shipped from the Sunshine Coast, QLD, Australia.We know horses are unpredictable and that you might need your order ASAP. That&apos;s why we maintain the standard of orders placed by 11 AM (AEST), Monday to Friday (excluding QLD Public Holidays), are prepared for courier pickup on the same day.

How much is shipping within Australia?

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order has been fulfilled, you will receive an email notification with your tracking information. Please note

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order has been fulfilled, you will receive an email notification with your tracking information. Please note that shipping fees are non-refundable in the case of returns.Alternatively, you can log in to your customer account anytime to see updates about your order. <a href="https://account.greggrantsaddlery.com.au/" target="_blank" rel="noopener noreferrer" class="fr-strong">CUSTOMER ACCOUNT</a> If you don&#x2019;t have a customer account yet, you can create one using the email address you used to place your order. This will allow you to view your order history and track shipping updates.

What is the shipping process?

Yes, our online ordering allows for easy shipment to the following countries:. Brunei Darussalam, Canada, Finland, Hong Kong, Ireland, Italy, Japan, New Caledonia, New Zealand, Singapore, South Korea, Sweden, Thailand & United Kingdom. Unfortunately,

Yes, our online ordering allows for easy shipment to the following countries:&#xA0;Brunei Darussalam, Canada, Finland, Hong Kong, Ireland, Italy, Japan, New Caledonia, New Zealand, Singapore, South Korea, Sweden, Thailand &amp; United Kingdom.&#xA0;Unfortunately, we cannot offer shipping to the USA at this time. We apologise for any inconvenience this may cause.&#xA0;Shipping costs will be calculated at checkout based on the products you order and the address you enter.&#xA0;If you live outside of these countries, we would still like to help you make a purchase. Please contact our International Sales Department who can arrange a quote for shipping to your destination. Please email the items you wish to order and quantities, and your full delivery address. We will then provide you with a shipping quote before you proceed with your order.

Do you ship internationally?

The majority of our products are available for international shipment. There are some exceptions to this, being liquids, dangerous goods and equine supplements. International orders are subject to each countries customs and import requirements.

The majority of our products are available for international shipment. There are some exceptions to this, being liquids, dangerous goods and equine supplements. International orders are subject to each countries customs and import requirements.

Are all products eligible for international shipping?

The following are estimated delivery times for standard shipping within Australia. Please note: Estimated delivery times based on standard shipping. Your order will be sent from the Sunshine Coast, QLD. In all cases we will endeavour to have your ord

The following are estimated delivery times for standard shipping within Australia.&#xA0;<ul><li style="font-family: Inter; font-size: 16px;">Metro delivery: 3-4 business days.</li><li style="font-family: Inter; font-size: 16px;">Regional delivery: 5-7 business days.</li><li style="font-family: Inter; font-size: 16px;">Remote delivery: 8-10 business days. </li></ul>Please note:&#xA0;Estimated delivery times based on standard shipping.&#xA0;Your order will be sent from the Sunshine Coast, QLD. In all cases we will endeavour to have your order delivered by the fastest possible method. Most orders are despatched within 48 hours, however this may be slightly longer in peak times.&#xA0;We maintain the standard of orders placed by 11 AM AEST, Monday to Friday (excluding Public Holidays), are prepared for courier pickup on the same day.&#xA0;We offer express delivery for some items,&#xA0;<a href="https://help.greggrantsaddlery.com.au/en-GB/how-much-is-shipping-within-australia-2643765" class="fr-strong" target="_blank" rel="noopener noreferrer">learn more here.</a>

What are your shipping timeframes?

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Everything you need to know about getting your order to you - shipping options, delivery times, and tracking your package.

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