Returns & Exchanges
Guidance and policies on how to return, exchange, or refund your items quickly and smoothly.
What is your returns policy?
At Greg Grant Saddlery, providing excellent service is a priority. We accept returns in certain circumstances; however, you will be responsible for the freight to return any item unless the item is faulty or not as described. Items must be returned i
What is your exchange policy?
We ask that you choose carefully. Where possible, we will exchange goods for a different size or colour, provided the items are in unused condition with all tags and labels attached. Postage costs for change-of-mind exchanges will be at your expense.
What if my item is faulty?
All products, whether full price or discounted, are covered by Australian Consumer Law. If an item develops a fault that is not caused by misuse, we will provide a repair, replacement, or refund depending on whether the issue is minor or major. If th
Non-returnable items
For health, hygiene, and safety reasons, certain products (e.g., worn clothing, horse rugs after use, or products that have been soiled) cannot be returned for change of mind. This does not affect your rights to return goods that are faulty, unsafe,